I would like to cancel my order. How do I do that?
Cancellations can be made to an order within 4 hours of placing an order. Please contact us immediately by emailing info@AloeRiviera.com. Write “CANCEL ITEM ORDERED” in the subject line. In your email, please provide your order number, name, and shipping address.
You may cancel an entire order or a portion of an order.
If you are cancelling part of an order and the original order qualified for free shipping, and cancellation now disqualifies you for free shipping, you will be refunded the entire amount of the cancelled item(s) minus the shipping fees.
Please allow 3 working days for the refund to be processed back to the same method that the order was paid with.
If you purchased a BOGO item and are cancelling one of the items, you are no longer qualified for the BOGO deal. You will be charged the full amount for the item kept on the order. You will be refunded the discounted amount for the 2nditem.
I have ordered the wrong item by mistake. Can I edit my order?
Corrections can be made to an order within 4 hours of placing an order. Please contact us immediately by emailing info@AloeRiviera.com. Write “WRONG ITEM ORDERED” in the subject line. In your email, please provide your order number, name, and shipping address.
I provided the wrong shipping address. Can I edit my order?
Shipping address corrections can be made to an order within 4 hours of placing an order. Please contact us immediately by emailing info@AloeRiviera.com. Write “WRONG ADDRESS PROVIDED” in the subject line. In your email, please provide your order number, name, and CORRECT shipping address.
Once your order is shipped out, Aloe Riviera is not responsible for any lost or delayed packages due to an incorrect address provided.
I forgot to input a discount code. Can I add it in after?
Unfortunately, we cannot accept and process any discount codes after the order is placed. We apologize for the inconvenience.
My order was cancelled. Why?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.
When will my order be shipped out?
All orders will be processed and mailed out 1-3 days from date of purchase.
Domestic shipping. What are the rates?
We are based out of Los Angeles and domestic shipping is considered the 48 continental US States.
We offer free domestic shipping on orders over $50 for continental US addresses with code FREESHIP50.
Do you ship internationally?
Yes! We are based out of Los Angeles and ship worldwide.
Canada Shipping Rate is $9.50.
International shipping rate is $13.30.
Free International Shipping on orders over $200.
International packages typically arrive within 7-21 business days of shipment. In some cases, international delivery may take up to 30 days.
Once your package has left the USA, we are not responsible for any extra fees that may apply. Please research your country if they charge extra customs fees or any other fees.
What happens if my order is lost in the mail?
If your order is lost during the shipping process (ex: item is never received, tracking number won't update) please contact your nearest post office (with your tracking number) to assist you in finding your package.
In SOME instances we will attempt to re-send a new order if the post office is unable to assist you. We offer this as a one-time courtesy. We are not responsible for incorrect shipping addresses provided by the customer at checkout. Please always double check that your mailing address was submitted correctly when placing your order. Your confirmation email will also have this information, if you notice anything is incorrect please contact us immediately at info@AloeRiviera.com
Do we accept returns and exchanges?
At this time, we accept exchanges only. We do not accept returns. We are happy to give you an exchange within 7 days of receiving your item. Item must be in original packaging and in original condition.
If you are requesting an exchange, please contact us immediately by emailing info@AloeRiviera.com. Write “EXCHANGE REQUEST” in the subject line. In your email, please provide your order number, name, and shipping address. Please also provide us with the new item that you would like to exchange. Once we receive your request, we will take the next steps to complete the exchange.
If you have damaged your items or they show signs of wear we cannot accept a return - they must be in a resaleable condition.
We do not provide a pre-paid shipping label for returning your exchanged item. The buyer is responsible for paying additional shipping charges on the new exchanged item (the new item that you chose to be exchanged to you in place of the original item). All shipping and handling cost are covered by the customer.
Please ensure the correct postage is used (we also recommend using a signed for service) a normal stamp is not enough postage to return a package - they are only for letters.
Do we issue store credits?
At this time, we do not issue store credits. We only accept exchanges. We do not accept returns. We are happy to give you an exchange within 7 days of receiving your item. Item must be in original packaging and in original condition.
If you would like to request an exchange, see the details in the question above.
My item arrived damaged. Can I get a replacement?
All of our products are carefully checked before they are lovingly packaged.
If for any reason your item is faulty or has been damaged in transit, please contact us immediately by emailing info@AloeRiviera.com. Write “DAMAGED ITEM RECEIVED” in the subject line. In your email, please provide your order number, name, shipping address, and attach photos of the damages. Once these photos are reviewed, we can take the next steps to rectify the situation.
I ordered something and now it’s on sale. Will you match the new price?
Unfortunately, we do not offer price adjustments for items that have been marked down. We apologize for this inconvenience!
How will my item be packaged?
Your jewelry item will arrive in a small kraft box to protect it during shipping. All PLATED items come with a little piece of black 3M tarnish resistant paper. This paper helps to prevent tarnish on various metals in jewelry. It cannot make existing tarnish go away. The paper works best kept in an airtight space like a jewelry box or the zip bag that I will be sending your item in. The paper lasts up to 6 months and can be purchased at a very low price.
Your bandana will be folded and wrapped in tissue paper.
Depending on how many items you order, your items will either arrive in a weather proof mailer or a box.
More policies on orders and exchanges.
PLEASE NOTE: Once your order is shipped out, we cannot take responsibility if it is damaged, lost or delayed. Please double check size, product description, and verify you have entered all your shipping address information accurately when placing your order.